1. Definitions
- “Clearex”, “Company”, “we”, “us” — refers to the operator of the Clearex OTC exchange service.
- “Customer”, “you” — any individual or entity using our services.
- “Service” — the OTC cryptocurrency exchange facilitated through our website and Telegram bot.
- “Exchange” — a single transaction converting cryptocurrency to fiat currency (EUR/GBP).
2. Eligibility
- You must be at least 18 years of age
- You must be a resident of the EU/EEA or the United Kingdom
- You must not be a citizen or resident of a sanctioned jurisdiction (OFAC, EU, UN sanctions lists)
- You must not be a Politically Exposed Person (PEP) without prior disclosure
- You must provide accurate identification as required by our AML/KYC Policy
3. Services Provided
Clearex provides OTC cryptocurrency-to-fiat exchange services. We support:
- Selling BTC, ETH, USDT, USDC, SOL, BNB, XRP, ADA for EUR or GBP
- Delivery via SEPA bank transfer (EU/EEA)
- Cash pickup in Riga, Tallinn, Vilnius, and London
- Minimum exchange: €100 (SEPA) / €200 (cash)
- Rate lock period: 15 minutes from exchange initiation
4. Exchange Process
- Customer initiates an exchange via our Telegram bot or website
- Exchange rate is displayed and locked for 15 minutes upon confirmation
- Customer sends cryptocurrency to the provided wallet address
- After required blockchain confirmations, EUR is sent via the chosen method
- If rate lock expires before crypto is received, the rate is recalculated
5. Fees and Rates
- All fees (spreads) are displayed transparently before you confirm an exchange
- SEPA spread: typically 1.5% (may vary by currency pair and volume)
- Cash spread: typically 2.5–4% (varies by city and amount)
- No hidden fees — the rate shown includes all costs
- Network (gas) fees for incoming crypto transactions are borne by the customer
6. Rate Lock and Expiration
The exchange rate is locked for 15 minutes from the moment you confirm an exchange. If the Company does not receive the cryptocurrency within this period, the rate is automatically recalculated at the current market price. The Company is not liable for any difference in rate due to expiration. You may cancel and re-initiate the exchange at the new rate.
7. Cancellations and Refunds
- You may cancel an exchange before sending cryptocurrency, at no cost
- Once cryptocurrency has been sent and confirmed on the blockchain, the exchange cannot be reversed
- If the Company is unable to complete a payout, the equivalent cryptocurrency will be returned to the customer's wallet, minus network fees
- Refunds are processed within 48 hours of the cancellation decision
8. Prohibited Uses
You agree not to use Clearex services for:
- Money laundering, terrorist financing, or any illegal activity
- Circumventing AML/KYC verification requirements
- Exchanging funds from illicit sources (darknet markets, ransomware, fraud)
- Operating on behalf of a third party without disclosure
- Automated or bot-driven transactions without prior approval
9. Limitation of Liability
- The Company is not liable for losses arising from cryptocurrency price volatility
- The Company is not liable for delays caused by blockchain congestion or bank processing
- The Company is not liable for losses resulting from incorrect wallet addresses or bank details provided by the customer
- Maximum liability for any single exchange shall not exceed the EUR value of that exchange
- The Company is not responsible for tax obligations arising from your exchanges
10. Account Suspension
The Company reserves the right to suspend or terminate your access to our services without prior notice if: (a) you violate these Terms; (b) we are required to do so by law or regulatory order; (c) we detect suspicious activity; or (d) you provide false information during verification.
11. Intellectual Property
The Clearex name, logo, website content, and all related materials are the property of the Company. You may not reproduce, distribute, or create derivative works without written permission.
12. Governing Law
These Terms are governed by the laws of the Republic of Latvia. Any disputes arising from or related to these Terms shall be resolved in the courts of Riga, Latvia, unless otherwise required by applicable consumer protection law.
13. Changes to Terms
We may update these Terms at any time. Material changes will be communicated via our website and Telegram channel. Continued use of the service after changes constitutes acceptance of the updated Terms.